Triage notifications¶
When triage classifies an event as ACTION, DXDT notifies
your team through the channels you configure per severity. Routing is
severity-based, so a critical incident and an informational blip can take
different paths.
How it works¶
Each triage severity maps to a notification priority:
| Severity | Priority |
|---|---|
CRITICAL |
P1 |
HIGH |
P2 |
MEDIUM |
P3 |
LOW, INFO |
P4 |
For each event, DXDT resolves the active channels in order: your per-severity configuration first; if you have configured nothing for that severity, the defaults apply:
| Severity | Default channels |
|---|---|
| Critical, High | In-app + Slack |
| Medium, Low, Info | In-app |
Both configured and default channels are filtered by your plan tier. If filtering leaves no channel, delivery falls back to in-app — an alert is never dropped silently.
A triage notification carries the priority and category in its title, the triage summary as its body, and structured context: confidence, a reasoning excerpt, up to five suggested actions, and a link back to the event.
Channels¶
| Channel | Configuration | Available on |
|---|---|---|
| In-app | None | All tiers |
| Slack | Target channel (e.g. #alerts) |
Growth, Enterprise |
| Recipient list | Growth, Enterprise | |
| Webhook | Destination URL, optional auth header | Growth, Enterprise |
Slack delivery uses your tenant's Slack workspace connection.
Using it¶
Open Triage → Channels. The tab shows a grid of severity rows
(CRITICAL … INFO) against the four channels; toggle a cell to enable a
channel for that severity. A configuration panel appears for each channel
type you have enabled anywhere in the grid — set the Slack alert channel,
email recipients, or webhook destination there.
The in-app notification bell¶
The bell in the page header shows an unread badge and the notification list. From it you can open a notification (triage notifications deep-link to the event), mark a single notification read, mark all read, or delete one. Unread counts update automatically while you work.
Configuration¶
| Setting | Where |
|---|---|
| Per-severity channel routing | Triage → Channels |
| Slack alert channel | Triage → Channels → config panel |
| Email recipients | Triage → Channels → config panel |
| Webhook URL / auth header | Triage → Channels → config panel |
Troubleshooting¶
| Symptom | Cause |
|---|---|
| Slack/email/webhook enabled but only in-app arrives | Channel not included in your tier — Starter delivers in-app only |
| Notifications arrive on channels you never configured | No configuration exists for that severity, so the defaults apply |
| Slack enabled but nothing is delivered | No Slack workspace is connected for your tenant |
| Trying to mute a severity entirely | Not supported — when a severity has no active channel configuration, the defaults above apply |